Proactively reestablishes relationship with former VIP guest through marketing program.

Actively develops and maintains guest loyalty and incremental visitation through personal contact such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.

Develops guest contacts using referrals and pursuing leads as defined by management.

Plans and hosts VIP events, parties, promotions, tournaments, and other functions to encourage frequent visits and time spent at casino.

Uses sales techniques to identify and cultivate relationships with Viejas players who have V Club cards but not hosted and players without V Club cards.

Ensures guests receive prompt, efficient, and courteous service.

Provides timely response and resolution on guest inquiries and disputes/issues regarding player's account, point discrepancies or related while ensuring guest satisfaction.

Develops relationship and interacts with guests to ensure favorable gaming experience with personalized guest service.

Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.

Accident, Critical Illness, and Disability Insurance.

Medical and Dependent Flexible Spending Accounts.

Viejas recognizes that its team members and their diversity are vital to our success and invite you to join our team.

The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California's largest outdoor roller rink. Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, the CafÃ©, and the Daily Roast. Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites. The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting. Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award. We are looking for team members who are reliable, outgoing, and who believe that providing great guest service is the key to success. VIP Hosts represent the casino through public relations and marketing efforts to expand and maintain the casino client base, ensuring an excellent guest experience for players. Viejas Casino & Resort, San Diego's Premier Four Diamond Gaming and Resort destination, is looking for a VIP Host to join our team.

Jobs at viejas casino